Cover Photo Credits: Creative Commons
This week, we will examine the strategies of a famous concert public relations campaign. Concerts are continuously evolving. New artists go on tour yearly and sell out thousands of seats in countries across the United States and worldwide. One of the most recent and successful examples is Taylor Swift’s “The Eras Tour.” This record-breaking tour has become a global phenomenon and a dominating presence in media headlines. Let’s look at what she did!
Taylor Swift’s “The Eras Tour”
Taylor Swift’s “The Eras Tour” was an unprecedented success worldwide. It had stops in 20 countries and multiple sold-out nights for each show. So how did she do it?
Swift’s tour started in Glendale, Arizona, in March 2023 and ended in Vancouver, Canada, in December 2024. It grossed $1 billion, making it the highest-grossing tour of all time. The concert went through each “era” of Taylor Swift’s career, and she had a set with a few songs from each album that all fit the themes of her different albums.
Swift’s engagement with fans drove engagement and filled those seats! Through easter eggs, friendship bracelets, surprise songs, and more, she created a highly interactive experience. Each night of the tour, she would play a song that wasn’t on the set list and was considered a “surprise song.” Fans waited in anticipation, hoping they would get their favorite songs.
Fan Engagement is Key

Photo Credits: Creative Commons
Easter eggs are a huge part of Swift’s fan engagement and culture. She keeps her fans widely engaged through visual stage clues, cryptic social media posts, concert and event outfit clues, and sneak peeks such as her vault.
Easter egg clues were planted months in advance and came together full circle upon the release or once fans figured out the message. This fun, interactive method keeps fans engaged and excited for upcoming events. Clues for these were seen in social media posts, outfits, and stage designs. Only the most dedicated fans could decode the meaning behind these clues, which made the experience feel exclusive and rewarding.
One of the most creative PR strategies was Swift’s interactive digital vault campaign to announce her newly recorded album, 1989. Fans would piece together clues to unlock the vault, which would slowly unlock as fans globally answered questions and completed the puzzle. A total of 33 million puzzles were solved. Once the vault was cracked open by fans, five new “from the vault” songs were released with the re-recording of the album 1989: Taylor’s Version. This cryptic puzzle involved fans, who started online conversations about the tour.
The media played an enormous part in engaging with Swift’s tour. Thousands of edits, videos, fan reactions, and theories circulated online, keeping the tour in news headlines for almost two years.
Swift’s fan engagement, easter egg clues, secret vaults, cryptic messages, and carefully crafted promotional tactics have led to the worldwide success of “The Eras Tour.”


